Current date

Operations Dashboard

Monthly Bill

9,52,293 Tk 82% generated, 3 batches pending

SMS Queue

1,842 147 failed, retry window active

Recovery Risk

38 High due + offline + device assigned

Open Tickets

49 11 SLA overdue

Critical Operations

Billing, SMS, recovery and collector proof in one command view.

Needs review

Worker Load

Long jobs no longer run inside page requests.

Billing
SMS
OLT Sync
Reports
Subscriber operations

Clients

Search, review and onboard subscribers from a dedicated workspace. Billing, network, KYC and asset data remain connected to one client profile.

Total clients0All subscriber records
Active0Currently in service
Risk / recovery0Requires operational attention
Total due0 TkVisible by financial permission
Subscriber directory

Client List

Use fast filters before opening or exporting operational records.

0 records
ClientPPPoE IDZonePackageStatusDueHistory
Controlled master data

Configuration

Maintain service areas and packages separately from daily client operations. In-use master data should be archived rather than deleted.

Admin controlled
Zones0Operational service areas
Packages0Active service plans
Assigned clients0Records using master data
Service area

Add Zone

Create a billing and operational area for client assignment.

Configured areas

Service Areas

Client counts update from live assignments.

Identity and authorization

Users & Access

Create staff accounts, review role scope and keep permission decisions separate from operational modules.

Server-enforced RBAC
Users0Staff application accounts
Roles0Permission templates
Active users0Enabled for login
Access account

Add User

Create a staff login and assign role-based permissions.

Staff directory

Users

Account status and assigned role are shown together.

Billing Job Queue

Month-start billing is split by zone/package/status with duplicate protection.

Create Billing Batch

Generate Bills

Duplicate protection checks customer + month before creating any bill.

Batch Scope Progress Status Failed Bills Next Action

SMS Queue

Every bill SMS, due reminder and payment SMS has retry and delivery status.

Add SMS Provider

Providers & Retry Rules

Reseller Employee Access

Reseller admin can create staff accounts without exposing ledger or confidential data.

Add Reseller Admin

Add Staff Account

Add Activity Note

Staff Accounts

Privacy Rules

Staff Activity & Session Log

Time Staff Action Detail IP

Discontinue Risk & Device Recovery

Catch risky customers before ONU, router, fiber cable, joint box or patch cord disappears.

Add Assigned Asset

Create Recovery Task

Update Recovery Status

Customer Risk Signal Assets Due Priority Status Owner

Collector Follow-Up Trace

Call, visit, promise-to-pay and collection proof are tracked together.

Assign Follow-Up

Log Call / Visit

Assigned Follow-Up Tasks

Collector Customer Due Priority Status Promise

Call & Visit Proof Log

Time Collector Customer Type Outcome Proof

Support Ticketing & Technician Workflow

SLA, technician assignment, repeated complaints and field updates stay in one timeline.

Create Ticket

Assign Technician

Technician Update

Ticket Queue

Customer Category Priority Status SLA Technician Repeat

Technician Mobile View

Ticket Timeline

Time Customer Event Note GPS

Network & OLT Sync

Mikrotik/OLT inventory, ONU mapping, signal alerts and sync logs.

Add Device

Map Customer ONU

Run Sync

Current version simulates sync and writes logs/alerts. Real API/SNMP integration can be attached later.

Devices

Signal Alerts

ONU Status

Customer OLT ONU MAC RX Status

Sync Log

Time Device Type Status Scanned Alerts Detail

Reports & Intelligent Dashboard

Billing, SMS, support, collector, recovery and network KPIs in one management view.

Intelligent Alerts

Module Health

Billing Snapshot

Batch Status Bills Failed

Support SLA

Customer Category Status SLA

Recovery Risk

Customer Assets Status Owner

Network Alerts

Customer ONU Severity Message

Audit Log & Activity Monitoring

Admin-only security events, login history, password changes and blocked permission attempts.

Security Events

Time Type Status Target Detail

Billing & SMS Audit

Time Type Status Detail